Exchange Policy

APPLICABILITY

By accessing the Lustdrip Exchange Portal or Initiating a return/exchange on Lustdrip, you agree to the terms mentioned below. If you do not accept these terms, please refrain from making a purchase or return request.

We may revise this policy periodically. Kindly review this page regularly to stay updated.

TIMELINE & PROCEDURE

We accept returns and exchanges within 7 days of delivery.

Once your request is approved, a confirmation will be sent to your registered email.
We provide exchange only one time, so make sure you are sure of the size. For assistance, we are here to help you
Exchange charges are ₹ 150. As we do not have our own delivery service, we rely on third-party delivery partners. The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new product back to your location. As there are two-way charges, we request our customers to pay only for one way charges.
Reverse pickup availability depends on your pincode serviceability.
Once we receive the product, it will undergo a Quality Check (QC).
Upon successful QC, your return or exchange will be processed.
- Exchanges: Delivery of the new product may take 7–10 working days.
- If the requested item/size is unavailable, you can:
  - Choose an alternate product, or
  - Receive a gift card of equivalent value (valid for future purchases on lustdripclo.com).
- Returns: A store credit will be issued post-QC, sent via email.
  Note: We do not offer monetary refunds.